Anima Designs wants you to be happy with your purchases. If an item is damaged or
missing from your package when you receive it, we will replace it or refund your purchase price if you
notify us within 10 days after your order is delivered. Please do not return it without notifying us first.
Please keep the original packaging as it may be
necessary for the carrier to inspect it if a claim is to be made. We
take pride in our packaging so that when you receive your order, it
will be in the same condition as when it left Anima Designs.
Please notify us by telephone or email within 10 days of delivery and
we will arrange to replace it, if possible, or provide you with an in-store
credit or refund.
Many of our items are vintage and should not be
expected to be as new. Many vintage items will show some wear: this is
a natural occurrence and adds to their value. Natural aging of vintage
items is not to be considered as damage.
If an item is not damaged, but you still want to return or exchange it,
be sure to return it in unused, unopened condition. Return unused items
in the original packaging within 15 days of delivery for an exchange, in-store
credit or refund, excluding both original and return shipping charges. Items must be in
unused, resalable condition, or we will have to charge a restocking fee
of up to 20%. If the items are damaged when we receive them, we cannot process an exchange, credit or refund.
Exchanges and refunds will be made at the same rate paid for the item.
(If you bought the item at a reduced price during a website sale, that
price will apply). Any additional charges for new items and for
shipping exchanged items to you are the responsibility of the customer.
Please also indicate the REASON for the return.
Exceptions
Bargain items, special orders, personalized items
and grab bags are not returnable. Individual items from grab bags
cannot be returned or exchanged. Some jewelry items and findings
cannot be returned such as pierced earrings and findings for pierced
earrings. Please check the item listing on animadesigns-shop.com to
determine if an item is returnable.
Procedures
Please notify Anima Designs via phone, email or fax before you return
any
item. We will help determine the easiest way for you to make the
return. The carrier may want to inspect the packaging. When you do
return items, be sure they are in the original packaging, freight
prepaid, to: Anima Designs, Attention: RETURNS, 5919 Verona Road,
Verona, PA 15147 USA. Please include a copy of the Invoice/Packing
Slip that
arrived with your order.
Include a note indicating the reason for your return, and whether you
would like an exchange, Anima Designs credit, or a refund. We suggest that
you insure the package as you are responsible for delivering the
package to us in good condition as we cannot be responsible for the
package you return en route.
After we receive returned packages, we will inspect the items and, if
an exchange item is available, we can usually process the exchange
quickly. Anima Designs in-house credits will be made within within 10-15
days, refunds will be made with in 30 days depending on the manner
of payment. You will also receive an email confirming receipt of your
returned items and the amount of the credit. If you have changed your
email address or any other information that we need to process your
return, refund or exchange, be sure to let us know of the change in the
return package.
If you prefer a credit card or PayPal credit, this
takes additional processing time and may not appear as posted to your
account for several reporting cycles. We will notify you by email, mail
or both when we have posted the credit to your account. If you paid by
check or money order, we will process refunds via Anima Designs
check. As we do not accept cash payments, we will not make any refunds
in cash. |
